Staff Code of Conduct

Purpose

Clients judge a firm by everyone they deal with. This code sets out the conduct expected of every licensee, employee, contractor and student at NEO.

Our standards

1. Integrity. Be honest in everything you do, with clients, colleagues, courts, tribunals and the public.
2. Confidentiality. Keep all client and firm information confidential, under our Confidentiality Policy, during and after your work with us.
3. Respect. Treat everyone with courtesy and respect, without harassment or discrimination, under our Anti-Harassment and Anti-Discrimination Policy.
4. Know your role. Only licensees give legal advice, accept matters, set fees or appear for clients. Others work under supervision, under our Supervision and Delegation Policy.
5. Conflicts. Tell the principal about any personal connection to a client, the other side or a matter, and about outside work that could conflict with the firm's.
6. Gifts. Follow our Gifts and Hospitality Policy.
7. Technology. Follow our Acceptable Use of Technology Policy.
8. Online. Follow our Social Media and Online Conduct Policy.
9. Raise concerns. Speak up about anything that seems wrong, under our Reporting Misconduct Policy.
10. Safety. Follow our Workplace Safety and WSIB Policy.

If the code isn't followed

Breaches are addressed fairly and in proportion, from guidance and training up to ending a person's work with the firm. Licensees remain answerable to the Law Society for their own conduct.

Review

This policy is reviewed at least once a year, and whenever the Law Society's By-Laws or rules change. The principal approves every change.

Questions

Email info@neolegalservices.com, call 647-200-3526 or toll-free 888-519-2435, or write to us at Unit 236, 1099 Kingston Road, Pickering, Ontario L1V 1B5.