Question 1

What is a Licensed Paralegal?

Accepted Answer

A Licensed Paralegal is a legal professional regulated by the Law Society of Ontario (LSO) under a P1 licence. They are authorized to represent clients in Small Claims Court (up to $50,000), the Landlord and Tenant Board (LTB), Provincial Offences courts, HRTO, WSIB, immigration tribunals (IRB/IAD), and more.

Question 2

How much does a paralegal cost in Ontario?

Accepted Answer

NEO Legal Services charges fixed flat fees — you know the exact cost before we start. Prices range from $75 (LTB notice preparation) to $3,000+ (immigration or HRTO hearings). Initial intake consultations are always free.

Question 3

Can a paralegal represent me in Small Claims Court?

Accepted Answer

Yes. LSO-licensed paralegals can represent you in Ontario Small Claims Court for claims up to $50,000. NEO Legal Services handles demand letters, pleadings, settlement conferences, and full trial representation.

Question 4

Can a paralegal help with an eviction or LTB hearing?

Accepted Answer

Yes. NEO Legal Services provides full LTB representation for both landlords (L1, L2, N4–N13 notices) and tenants (T2 harassment, T6 maintenance, rent abatement) across Ontario.

Question 5

Do you offer virtual consultations?

Accepted Answer

Yes. All initial consultations are available virtually via secure video or phone. Same-day intake is available for urgent matters.

Question 6

What areas of Ontario do you serve?

Accepted Answer

We serve clients across all of Ontario, including Toronto, Mississauga, Brampton, Scarborough, Markham, Richmond Hill, Vaughan, Pickering, Ajax, Whitby, Oshawa, Durham Region, Hamilton, Barrie, Ottawa, London, Windsor, and beyond. Our virtual-first approach means geography is rarely a barrier.

Question 7

Can a paralegal help with a traffic ticket or stunt driving charge?

Accepted Answer

Yes. NEO Legal Services defends Part I, II, and III HTA offences including speeding, careless driving, stunt driving / racing, and demerit-point accumulation. Flat-fee traffic defence starts at $250.

Question 8

Can a paralegal file a human rights complaint (HRTO)?

Accepted Answer

Yes. NEO Legal Services prepares and files HRTO Form 1 applications, OHRC complaints, and provides full hearing representation for workplace discrimination, harassment, and accommodation disputes.

Question 9

What is the difference between a paralegal and a lawyer in Ontario?

Accepted Answer

Both are licensed and regulated by the Law Society of Ontario (LSO). Licensed paralegals provide legal services within a defined scope, including Small Claims Court, Provincial Offences (traffic and by-law) matters, certain summary conviction offences, and many tribunals. Some matters, such as Superior Court actions or family court, require a lawyer. If your matter falls outside a paralegal's scope, we will tell you.

Question 10

Do I have to attend court or a hearing in person?

Accepted Answer

It depends on the court or tribunal and the type of hearing. Many Small Claims, Landlord and Tenant Board and tribunal proceedings can be held by video or phone, while others are in person. We confirm the format for your matter and handle the logistics with you.

Question 11

How long does a Small Claims Court case take in Ontario?

Accepted Answer

Timelines vary widely depending on the court location, how complex the claim is, and whether the other side disputes it. Some matters resolve in a few months and others take longer. We explain what to realistically expect during your free consultation.

Question 12

I received an eviction notice. What should I do?

Accepted Answer

Do not ignore it, but know that a notice is not an eviction order. Only the Landlord and Tenant Board can order an eviction after a hearing, and strict deadlines and rules apply to both landlords and tenants. Bring the notice to a free consultation as soon as you can so we can review your options.

Question 13

I got a traffic ticket. How long do I have to respond?

Accepted Answer

Deadlines for responding to an Ontario traffic ticket are printed on the ticket itself and are generally short, often about 15 days. Missing the deadline can result in a conviction without a hearing, so check your ticket right away and contact us before it passes.

Question 14

Can a paralegal help me collect an unpaid debt or invoice?

Accepted Answer

Yes, for claims within Small Claims Court limits (up to $50,000). We can prepare a demand letter, file and serve the claim, represent you at settlement conferences and trial, and help with enforcement steps. Outcomes depend on the facts and on whether the other party is able to pay.

Question 15

What should I bring to my free consultation?

Accepted Answer

Bring any documents related to your matter, such as contracts, invoices, notices, tickets, emails or text messages, photos, and a short timeline of key dates. Do not worry if you do not have everything; we can tell you what is still needed.

Question 16

Do you guarantee results?

Accepted Answer

No. No lawyer or paralegal can ethically guarantee the outcome of a legal matter. What we do offer is a clear fixed fee, an honest assessment of your situation, and professional representation from a licensed paralegal.

Question 17

Is what I tell you confidential?

Accepted Answer

We treat the information you share with us as confidential. Please note that a paralegal-client relationship begins only once a retainer agreement has been signed, so avoid sending sensitive details through website forms until then.

Question 18

Do you help clients outside the Greater Toronto Area?

Accepted Answer

Yes. We work with clients across Ontario, including Hamilton, Ottawa, London, Windsor, Kitchener-Waterloo and Barrie. Consultations and many proceedings are handled remotely; in-person attendance outside the GTA depends on the matter, so ask us when you book.

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