Legal Services

How NEO follows Canada's Anti-Spam Legislation (CASL)

Canada's Anti-Spam Legislation (CASL) sets rules for commercial emails and texts. NEO sends them only with consent, identifies itself in every message, and honours every unsubscribe.

A desk with a laptop, a plant and a contract

CASL applies to commercial electronic messages: emails, texts and similar messages that encourage someone to buy a product or service. It does not cover the messages we send about your own legal matter.

How NEO applies it

  • Consent: we send newsletters and guide alerts only to people who have agreed, or where the law allows implied consent for a limited time, such as after you make an enquiry or become a client.
  • Identification: every marketing message names NEO Legal Services Professional Corporation and gives our mailing address and contact details.
  • Unsubscribe: every marketing message has a working unsubscribe link, including a one-click option. We process unsubscribes promptly, well within the ten business days the law allows, and we don't email that address with marketing again.
  • Records: we keep a record of consent and of every unsubscribe.

Your choices

A video call on a laptop

You can stop marketing emails at any time without affecting your legal matter. Messages about your case, invoices and appointments are not marketing and will continue while we act for you.

Read our Anti-Spam Policy and our SMS Messaging Program terms.

Sources

Talk to NEO

Questions about how we work? Call 647-200-3526 or toll-free 888-519-2435, email info@neolegalservices.com, or book a free consultation.

Read next: The NEO secure client portal: your matter in one place

Photos from Pexels: A desk with a laptop, a plant and a contract · A video call on a laptop.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.

Not sure where you stand? A licensed paralegal can look at your documents and tell you your options.

Book a Free Consultation

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Law Society of Ontario — Barreau de l'Ontario
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