NEO's paperless document vault

Paper files get lost, and email attachments get buried. NEO keeps each matter's documents together, in one secure place.

How the vault works

• Upload documents from your phone or computer in the client portal, or drag and drop them in.
• Documents we prepare or receive, such as court forms, letters and decisions, are added to your file as the matter progresses.
• Documents that need your signature can be signed electronically.

Who can see your files

• Files are stored in private, encrypted storage. They have no public web address.
• A file opens only for a signed-in person who is allowed to see it: you, and the people working on your matter.

When your matter ends

When your file is closed, you can receive a complete copy of it. We keep the file for the period the Law Society's rules require, and then dispose of it securely.

Going paperless

Working without paper is faster and easier to search, and it reduces the risk of losing an important page. If you prefer paper copies, just ask.

The NEO secure client portal

Read next: Real-time case tracking: always know where your matter stands

Photos from Pexels: A screen showing digital security · A laptop showing a cybersecurity message.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.