Privacy Policy

1. Introduction

Neo Legal Services Professional Corporation ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number
• Details about your legal matter provided during intake
• Documents you upload for analysis or case preparation
• Billing and payment information
• Communication records (emails, chat transcripts)

3. How We Use Your Information

• To provide legal services and representation
• To communicate with you about your matter
• To process bookings and appointments
• To comply with regulatory obligations under the Law Society of Ontario
• To improve our services

4. Solicitor-Client Privilege

Communications between you and our licensed paralegals are protected by solicitor-client privilege under the Law Society Act. We will not disclose privileged information without your consent, except as required by law.

5. Data Security

We use end-to-end encryption and industry-standard security measures to protect your personal information. Documents are stored securely and access is restricted to authorized personnel only.

6. Data Retention

We retain client files in accordance with the Law Society of Ontario's By-Law 9 requirements. Financial records are retained as required by applicable tax legislation. You may request deletion of non-regulated data at any time.

7. Your Rights

Under PIPEDA, you have the right to access, correct, and request deletion of your personal information. To make a request, contact us at info@neolegalservices.com.

8. SMS Messaging and Mobile Information

NEO Legal Services Professional Corporation may collect a mobile telephone number when an individual voluntarily provides it through our website, client intake process, registration form, or other authorized communication channel.

When you separately consent to SMS communications, we may use your mobile telephone number to send conversational and informational messages relating to:

• Client inquiries and intake
• Appointment confirmations and reminders
• Requests for documents or information
• Case and file status updates
• Service-related notifications
• Follow-up communications
• Account and billing-related communications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP, call 1-888-519-2435, email info@neolegalservices.com, or visit https://neolegalservices.com.

9. SMS Consent and Information Sharing

SMS consent is not shared with third parties or affiliates.

Mobile opt-in information and SMS consent will not be sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes.

NEO Legal Services Professional Corporation does not sell personal information.

Other personal information may only be disclosed where reasonably necessary to provide our services, to service providers acting on our behalf, where authorized by the client, or where disclosure is required or permitted by applicable law, a court, tribunal, regulatory body, or professional obligation.

Service providers that process information on our behalf are permitted to use such information only for the services they provide to NEO Legal Services Professional Corporation and not for their own marketing purposes.

10. Contact

If you have questions about this Privacy Policy, contact our Privacy Officer at info@neolegalservices.com.