Privacy Policy
Last updated: February 2026
1. Introduction
Neo Legal Services Professional Corporation ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number
- Details about your legal matter provided during intake
- Documents you upload for analysis or case preparation
- Billing and payment information
- Communication records (emails, chat transcripts)
3. How We Use Your Information
- To provide legal services and representation
- To communicate with you about your matter
- To process bookings and appointments
- To comply with regulatory obligations under the Law Society of Ontario
- To improve our services
4. Solicitor-Client Privilege
Communications between you and our licensed paralegals are protected by solicitor-client privilege under the Law Society Act. We will not disclose privileged information without your consent, except as required by law.
5. Data Security
We use end-to-end encryption and industry-standard security measures to protect your personal information. Documents are stored securely and access is restricted to authorized personnel only.
6. Data Retention
We retain client files in accordance with the Law Society of Ontario's By-Law 9 requirements. Financial records are retained as required by applicable tax legislation. You may request deletion of non-regulated data at any time.
7. Your Rights
Under PIPEDA, you have the right to access, correct, and request deletion of your personal information. To make a request, contact us at info@neolegalservices.com.
8. Contact
If you have questions about this Privacy Policy, contact our Privacy Officer at info@neolegalservices.com.