Website Content, Intellectual Property and Automated Access Policy

Purpose

NEO is a licensed paralegal firm. We publish free plain-language guides, online tools and other content to help people in Ontario understand their legal issues, and building them took real work. This policy explains how you may use our content, our name and our logo. It adds detail to section 6 of our Terms of Service: that section covers our own content, not the laws, decisions and forms described under "What is not ours" below.

What is ours

• The text, guides, tools, software, page designs and images on our website and in our Knowledge Base, which we created or have the right to use.
• Our name, NEO Legal Services Professional Corporation, our logo and our N icon.

We reserve all rights in them, except as this policy or the law allows.

What is not ours

Laws, regulations, court and tribunal decisions, and government and court forms belong to the governments, courts and tribunals that made them (in Canada, often the Crown). Our guides explain them and sometimes quote them, but we claim no ownership of them. For the official text, go to the source, such as Ontario's e-Laws, the federal Justice Laws Website or CanLII.

Other material on our site, such as the Law Society of Ontario logo, belongs to its owner, whose permission you need to use it.

What you may do

• Read, print or save our pages for your own use, or share them with others for non-commercial purposes.
• Link to any of our public pages.
• Quote short passages, if you credit NEO Legal Services and link to the original page.
• Journalists may use the logos and fact sheet in our Media Kit to refer to us, as supplied and following the short usage guide that comes with them.

What needs our written permission

Except as the law allows, please don't do any of the following without our written permission:

• republish, copy or adapt our guides or tools, in whole or in large part, on another website, app, feed or publication;
• mirror our site, or show our pages inside another site in a frame;
• download or scrape our content in bulk, or build a database or dataset from it;
• use our content to train or fine-tune a commercial AI model (an AI assistant reading our pages to answer someone's question, and linking to them, is welcome, as explained below);
• use our name or logo, or anything confusingly similar, in a way that suggests we endorse you or are connected to you;
• remove our name or credit from our content, or present it as your own work or as legal advice from you.

Search engines and AI assistants

We want people to find our guides. Search engines and AI assistants are welcome to read, index, summarize and link to our public pages, following our robots.txt file and our llms.txt guide. When citing our content, please link to the original page.

Any automated access must:

1. follow robots.txt, which asks crawlers to stay out of areas such as our client and staff portals, sign-in pages and our APIs;
2. go at a pace that doesn't slow the site down for others; and
3. identify itself honestly.

We may block or limit automated access that ignores these rules or burdens the site.

Comments you post

When you comment on a guide, you keep the rights in what you write. You give us a non-exclusive permission, without payment, to show your comment beside the guide with your name and profile photo, and to store, moderate, hide or remove it. A comment is the view of the person who posted it, not of NEO, and we can't check every comment for accuracy. Comments are public and moderated under our Social Media and Online Conduct Policy, so only post what you have the right to share, and never confidential details of a case.

Your rights under the law

Nothing in this policy takes away rights the law gives you, such as fair dealing under the Copyright Act for research, private study, education, parody, satire, criticism, review or news reporting.

Information, not legal advice

Our content is general information, not legal advice, and using it doesn't make you our client (see our Legal Disclaimer and Legal page). We can't guarantee it is complete or current. Copies published elsewhere may be out of date or changed, and to the extent permitted by law, we are not responsible for them. Our own content follows our Marketing and Advertising Policy.

Reporting misuse or a copyright concern

If you see our content or brand used without permission, or you believe something on our site uses your work without permission, email info@neolegalservices.com with the page address and the details. We will review it and, where appropriate, correct or remove the material. We may take steps to protect our rights.

To report a security weakness instead, follow our Security Vulnerability Disclosure Policy.

Review

This policy is reviewed at least once a year, and whenever the law or the way our website works changes. The principal approves every change.

Questions

Email info@neolegalservices.com, call 647-200-3526 or toll-free 888-519-2435, or write to us at Unit 236, 1099 Kingston Road, Pickering, Ontario L1V 1B5.