Legal Services

NEO's Privacy Policy, in plain language

Our Privacy Policy explains how NEO collects, uses, discloses and protects personal information, in line with PIPEDA and Ontario law. Here is a plain-language summary.

Read the full Privacy Policy →

What the policy covers

  1. Introduction: our commitment to privacy and confidentiality.
  2. Information we collect: contact details, details of your legal matter, documents you upload, billing information, communications, and how you use our website and portal.
  3. How we use it: to provide legal services, communicate with you, bill, and meet legal and regulatory duties.
  4. Privilege and confidentiality.
  5. Data security: encryption in transit and at rest, and industry-standard safeguards.
  6. Data retention: client files are kept as the Law Society's rules require, and financial records as tax law requires.
  7. Your rights: to see, correct and ask questions about your information.
  8. and 9. SMS messaging: how mobile information is used, and that it isn't sold or shared for marketing.
  9. Cookies, analytics and advertising.
  10. Contact: how to reach us about privacy.

Questions?

Contact us using the details in the policy.

Talk to NEO

Read next: NEO's Terms of Service, in plain language

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.

Not sure where you stand? A licensed paralegal can look at your documents and tell you your options.

Book a Free Consultation

Loading comments…

Law Society of Ontario — Barreau de l'Ontario
Find it on Apple NewsView full feature on Apple News