NEO's Environmental, Social and Governance (ESG) Policy

Read the ESG Policy →

Environmental

A virtual-first, paperless practice with less travel and less paper.

Social

• Access to justice: fixed, published fees and a pro bono program.
• Clients: clear communication and fair treatment.
• Our people: a safe, inclusive workplace.
• Community: legal education and community support.

Governance

• Accountability: who is responsible for what.
• Client money and trust accounting: By-Law 9 controls and monthly reconciliation.
• Knowing our clients: identity verification under By-Law 7.1.
• Privacy and information security.
• Responsible use of artificial intelligence: AI tools help us read documents, draft and research, and any AI draft used in client work is reviewed by a licensed paralegal before it is relied on or sent.
• Integrity in marketing and dealings.
• Investors and lenders.

Measuring and reporting

The policy explains what we measure, how we report on it, and how often the policy is reviewed.

• By-Law 9: how NEO handles money held in trust

Read next: NEO's Anti-Spam Policy (CASL)

Photos from Pexels: A desk with a laptop, a plant and a contract · Signing a contract with a pen.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.