What is a Licensed Paralegal?

A Licensed Paralegal is a legal professional regulated by the Law Society of Ontario (LSO) under a P1 licence. They are authorized to represent clients in Small Claims Court (up to $50,000), the Landlord and Tenant Board (LTB), Provincial Offences courts, HRTO, WSIB, immigration tribunals (IRB/IAD), and more.

How much does a paralegal cost in Ontario?

NEO Legal Services charges fixed flat fees — you know the exact cost before we start. Prices range from $75 (LTB notice preparation) to $3,000+ (immigration or HRTO hearings). Initial intake consultations are always free.

Can a paralegal represent me in Small Claims Court?

Yes. LSO-licensed paralegals can represent you in Ontario Small Claims Court for claims up to $50,000. NEO Legal Services handles demand letters, pleadings, settlement conferences, and full trial representation.

Can a paralegal help with an eviction or LTB hearing?

Yes. NEO Legal Services provides full LTB representation for both landlords (L1, L2, N4–N13 notices) and tenants (T2 harassment, T6 maintenance, rent abatement) across Ontario.

Do you offer virtual consultations?

Yes. All initial consultations are available virtually via secure video or phone. Same-day intake is available for urgent matters.

What areas of Ontario do you serve?

We serve clients across all of Ontario, including Toronto, Mississauga, Brampton, Scarborough, Markham, Richmond Hill, Vaughan, Pickering, Ajax, Whitby, Oshawa, Durham Region, Hamilton, Barrie, Ottawa, London, Windsor, and beyond. Our virtual-first approach means geography is rarely a barrier.

Can a paralegal help with a traffic ticket or stunt driving charge?

Yes. NEO Legal Services defends Part I, II, and III HTA offences including speeding, careless driving, stunt driving / racing, and demerit-point accumulation. Flat-fee traffic defence starts at $250.

Can a paralegal file a human rights complaint (HRTO)?

Yes. NEO Legal Services prepares and files HRTO Form 1 applications, OHRC complaints, and provides full hearing representation for workplace discrimination, harassment, and accommodation disputes.

What is the difference between a paralegal and a lawyer in Ontario?

Both are licensed and regulated by the Law Society of Ontario (LSO). Licensed paralegals provide legal services within a defined scope, including Small Claims Court, Provincial Offences (traffic and by-law) matters, certain summary conviction offences, and many tribunals. Some matters, such as Superior Court actions or family court, require a lawyer. If your matter falls outside a paralegal's scope, we will tell you.

Do I have to attend court or a hearing in person?

It depends on the court or tribunal and the type of hearing. Many Small Claims, Landlord and Tenant Board and tribunal proceedings can be held by video or phone, while others are in person. We confirm the format for your matter and handle the logistics with you.

How long does a Small Claims Court case take in Ontario?

Timelines vary widely depending on the court location, how complex the claim is, and whether the other side disputes it. Some matters resolve in a few months and others take longer. We explain what to realistically expect during your free consultation.

I received an eviction notice. What should I do?

Do not ignore it, but know that a notice is not an eviction order. Only the Landlord and Tenant Board can order an eviction after a hearing, and strict deadlines and rules apply to both landlords and tenants. Bring the notice to a free consultation as soon as you can so we can review your options.

I got a traffic ticket. How long do I have to respond?

Deadlines for responding to an Ontario traffic ticket are printed on the ticket itself and are generally short, often about 15 days. Missing the deadline can result in a conviction without a hearing, so check your ticket right away and contact us before it passes.

Can a paralegal help me collect an unpaid debt or invoice?

Yes, for claims within Small Claims Court limits (up to $50,000). We can prepare a demand letter, file and serve the claim, represent you at settlement conferences and trial, and help with enforcement steps. Outcomes depend on the facts and on whether the other party is able to pay.

What should I bring to my free consultation?

Bring any documents related to your matter, such as contracts, invoices, notices, tickets, emails or text messages, photos, and a short timeline of key dates. Do not worry if you do not have everything; we can tell you what is still needed.

Do you guarantee results?

No. No lawyer or paralegal can ethically guarantee the outcome of a legal matter. What we do offer is a clear fixed fee, an honest assessment of your situation, and professional representation from a licensed paralegal.

Is what I tell you confidential?

We treat the information you share with us as confidential. Please note that a paralegal-client relationship begins only once a retainer agreement has been signed, so avoid sending sensitive details through website forms until then.

Do you help clients outside the Greater Toronto Area?

Yes. We work with clients across Ontario, including Hamilton, Ottawa, London, Windsor, Kitchener-Waterloo and Barrie. Consultations and many proceedings are handled remotely; in-person attendance outside the GTA depends on the matter, so ask us when you book.

Neo Legal Services Professional Corporation

Consumer Rights

Home Insurance Claim Denied? Your Next Steps in Ontario

October 15, 2026 · Mohammed Abdul Raquib Farooqui · 2 min read

A denied insurance claim can feel final, but it often isn't. Here is how to challenge a home, tenant or condo insurance decision in Ontario.

If your home, tenant or condo insurance claim is denied or underpaid, you have options. Ontario insurers must have a complaint process, and there are independent services that can help.

The short answer

Get the decision in writing, read your policy, use the insurer's complaint process, then go to the General Insurance OmbudService. Watch the deadlines: insurance policies can have short limitation periods.

Step 1: understand the denial

Ask for the reasons in writing, including the policy wording the insurer is relying on.
Get a full copy of your policy, including endorsements and exclusions.

Step 2: gather evidence

Photos and videos of the damage.
Receipts, repair estimates and contractor reports.
Your notes of every call with the insurer or adjuster.

Step 3: the insurer's complaint process

Write to the insurer's complaints officer, and then its ombudsperson, if it has one.

Step 4: the General Insurance OmbudService

If you are still not satisfied, the General Insurance OmbudService (GIO) can review your complaint for free and make recommendations.

Step 5: court

You can sue your insurer. Claims up to $50,000 can go to Small Claims Court.

Deadlines

Insurance policies and laws can set shorter deadlines than usual. Check your policy and get advice early.

Conduct complaints

If the insurer isn't following the rules, for example on how it handles claims, you can complain to the Financial Services Regulatory Authority of Ontario (FSRA) after you have the insurer's final response. FSRA doesn't decide how much your claim is worth.

Talk to NEO

Need help with a consumer dispute? NEO can help you write a demand letter, or bring or defend a claim in Small Claims Court. Call 647-200-3526 or toll-free 888-519-2435, email info@neolegalservices.com, or book a free consultation.

Sources

General Ontario legal information, not legal advice for your matter, and reading it does not create a retainer. Sources checked 15 October 2026: check the current law, forms and dates before you act.

Photos from Pexels: A home under renovation · Reviewing paperwork at a desk.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.

Not sure where you stand? A licensed paralegal can look at your documents and tell you your options.

Book a Free Consultation

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