Membership Terms

1. Who we are, and what a membership is

NEO Legal Services Professional Corporation (“we”, “us”) is a licensed paralegal professional corporation in Pickering, Ontario. A membership is a monthly or yearly plan that gives you the following for as long as it is active and paid:

• 4 consultations a month, each up to 30 minutes, with one of our licensed paralegals;
• 20% off our fees for services we quote at a fixed fee (section 4);
• priority booking ahead of new enquiries; and
• a secure client portal for your documents and messages.

2. What a membership is not

A membership is not a retainer and does not make us your paralegals on any particular matter. We act for you on a matter only when you and we have signed a written retainer for it. We do not guarantee any outcome. Paralegals licensed in Ontario may act only within the scope of their licence (for example in Small Claims Court, Provincial Offences Court and before many tribunals). If your matter falls outside it, we will tell you and suggest you speak to a lawyer. What you tell us is kept confidential as the rules for licensed paralegals require, and we may decline to act on a matter where we have a conflict of interest.

3. Your consultations

• Consultations are for you, the member. They cannot be shared with or transferred to someone else.
• Months are counted from the day you joined (for example, from the 11th to the 10th of the next month), whichever way you pay. A yearly member gets 4 in each of those months.
• Consultations you do not use in a month do not carry over, and are not refunded.
• A consultation is advice and information about your legal matters. Drafting documents, filing, and acting for you at a hearing are services we quote separately.
• Book by phone (888-519-2435) or by email, subject to availability. Time beyond 30 minutes, or more than 4 consultations in a month, is not included, and we will tell you before charging for any of it.

4. The member discount

While your membership is active and your payments are up to date, our fee for a service that we quote at a fixed fee is reduced by 20%. The discount applies to our fee only. It does not apply to disbursements (such as court filing fees, process-server and search charges), to HST, to hourly work, retainer deposits or contingency fees, and it cannot be combined with another discount unless we agree. The discount applies to a service you retain us for while you are a member, as set out in that service’s written retainer.

5. Price, HST and payment

Prices are in Canadian dollars and are before HST (13%), which is added at checkout.

• Individual: $59 a month, or $590 a year (the price of 10 months for twelve).
• Landlord: $99 a month, or $990 a year (the price of 10 months for twelve).
• Small business: $199 a month, or $1,990 a year (the price of 10 months for twelve).

You pay by card through Stripe. We never see or store your card number. The first payment is taken when you join, and the same amount is then taken automatically every month or every year (on the same day) until your membership ends. We will give you at least 30 days’ notice of any change in price, and the new price applies from the first payment after that notice. If you do not accept it, you may cancel before it takes effect.

6. Minimum term and cancelling

• Monthly plans run for a minimum of 3 months, which is 3 monthly payments. After that you can cancel at any time.
• Yearly plans are paid for twelve months and can be cancelled at any time.
• You cancel yourself: sign in, open Membership in your client dashboard, and choose Cancel membership. You can also ask us by phone or email.
• A cancellation takes effect at the end of the month (or year) you have already paid for, or at the end of the minimum term if that is later. No further payments are taken after that, and until then you keep your consultations and discount.
• We do not refund payments already made, including for a month or a year you do not finish using, except as set out in section 7.
• If you change your mind before the end date, you can take the cancellation back from the same page.

7. If we end your membership

We may end a membership if a payment cannot be taken, if the membership is misused, or if we can no longer provide it. If we end it for any reason other than non-payment or misuse, we will refund the part of what you paid that covers the time you no longer have.

8. Failed payments

If a payment is declined, we will tell you and Stripe will try the card again over the next few days. Your benefits continue while it does. Update your card from your membership page at any time. If the payment cannot be taken, the membership ends.

9. Your information

We use your details to run your membership, to send you receipts and notices about it, and to answer you. See our Privacy Policy and Anti-Spam Policy. Payments are processed by Stripe, Inc., under its own privacy policy. Creating a membership creates a free client account for you, which is limited to one account per email address and per phone number.

10. Changes to these terms

We may update these terms. If a change affects what you get or what you pay, we will email you at least 30 days before it applies to you. The version you agreed to when you joined is recorded with your membership. Our general Terms of Service also apply.

11. Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Questions about your membership: call 888-519-2435 or email info@neolegalservices.com. HST registration # 73954 1035 RT 0001.

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