Dealing with Unrepresented Parties Policy

Purpose

Many people in Small Claims Court and at tribunals represent themselves. When the other side of our client's matter has no representative, the Paralegal Rules of Conduct require us to take particular care. This policy explains how.

Our policy

When we deal with an unrepresented person on behalf of a client, we:

1. Make our role clear. We tell them that we act for our client, not for them, and that we can't protect their interests or give them legal advice.
2. Suggest they get their own help. We encourage them to get independent legal advice or representation, and may point them to legal clinics or other free resources.
3. Are honest and fair. We don't take advantage of their lack of representation, and we never mislead them about the law, the facts or the process.
4. Are courteous. We deal with them with the same civility we owe to any representative.
5. Put agreements in writing. Any settlement or agreement is recorded clearly, so they can understand it and get advice before signing.

When we are asked for help

If an unrepresented person asks us for advice about their side of the matter, we decline and suggest they get independent advice.

Review

This policy is reviewed at least once a year, and whenever the Law Society's By-Laws or rules change. The principal approves every change.

Questions

Email info@neolegalservices.com, call 647-200-3526 or toll-free 888-519-2435, or write to us at Unit 236, 1099 Kingston Road, Pickering, Ontario L1V 1B5.