How we protect what you send us
Your documents and details are private and confidential. Here is what we do to protect them, in plain language.
What we do
Encrypted in transit
Every page and upload travels over HTTPS, and the site tells browsers to always use the secure connection.
Encrypted at rest
The database and file storage services we use encrypt the data they store.
Passwords are never readable
Passwords are stored in scrambled (hashed) form, so staff cannot read them. New accounts confirm their email with a one-time code.
Access limited to who needs it
Staff see the clients and cases they are assigned to; only the administrators who run the firm can see everything.
Look-ups need a code
Track Your Case emails a one-time code to the address on file before it shows anything about a case.
Professional confidentiality
Licensed paralegals are bound by the Law Society's rules of conduct, which require them to keep client information confidential.
Staying safe on your side
Use a strong password that you do not use anywhere else, and sign out on shared or public computers.
We will never ask for your password or a one-time code by phone, text or email. If someone does, it is not us.
Common questions
Is it end-to-end encrypted?
No, and we want to be clear about that. Your information is encrypted in transit and at rest, and access is controlled, but it is not end-to-end encrypted in the strict sense where only you and the recipient could ever read it. Our team has to read the documents you send us in order to act on them.
Where is my information stored?
With our cloud providers: our database and file storage run on Supabase (on Amazon Web Services) and the website runs on Vercel. Data may be stored and processed on servers in the United States. Our Privacy Policy describes how information is handled.
Who can see my documents?
The paralegals working on your matter and the administrators who run the firm. We do not sell your information.
How do I report a problem?
Email ceo@neolegalservices.com or call 888-519-2435, and tell us what you noticed.
Talk to a licensed paralegal
Tell us what’s going on. We’ll tell you whether we can help and what it would cost, with no obligation.
Questions about privacy?
Ask us how your information is handled.
PIPEDA-compliant