Service Animals in Ontario: Stores, Restaurants and Housing

Under Ontario's accessibility standards and the Human Rights Code, a person with a disability who uses a service animal is generally allowed to bring it into places open to the public, such as stores, restaurants, offices and transit.

What counts as a service animal

Under the accessibility rules, an animal is a service animal if:

• it is easy to identify as one used because of a disability, for example from a vest or harness; or
• the person can show documentation from a regulated health professional (such as a doctor, nurse, psychologist or occupational therapist) confirming they need the animal because of a disability.

Where animals can be excluded

Some laws keep animals out of certain areas, such as food preparation areas. Even then, the business should find another way to serve the person, for example by serving them in the dining area.

In rental housing

• Under the Residential Tenancies Act, a "no pets" clause in a lease is generally void.
• Condominium rules can be different, but the Human Rights Code still requires accommodation of disability-related needs, including service animals.

For businesses

• Don't ask about the person's diagnosis.
• Train staff on what counts as proof.
• Make sure the animal stays with its handler.

If you are refused

Write down what happened, then raise it with the business. You may be able to apply to the Human Rights Tribunal of Ontario, usually within one year.

Sources

• Integrated Accessibility Standards (O. Reg. 191/11)
• Ontario Human Rights Code
• Residential Tenancies Act, 2006
• Ontario Human Rights Commission

Read next: Landlords Can't Refuse You Because You're on ODSP or Ontario Works

General Ontario legal information, not legal advice for your matter, and reading it does not create a retainer. Sources checked 15 October 2026: check the current law, forms and dates before you act.

Photos from Pexels: A golden retriever outdoors · An accessible transport service helping a wheelchair user.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.