Requesting disability accommodation at work in Ontario

A useful accommodation request explains the workplace barrier and the disability-related needs that require attention. The employer may need relevant information about functional limitations and accommodation, while medical privacy remains important. The appropriate information depends on the circumstances.

Put the request in writing where possible and keep a record of proposed options and responses. Accommodation is an individualized process that requires cooperation. An employer must consider accommodation to the point of undue hardship under the applicable legal test. The employee should also participate and provide reasonably necessary information. A preference for one arrangement does not guarantee that exact solution. If discussions break down, preserve the record and review possible employment, human rights, or union procedures before taking further action.

Describe the work-related limitation and barrier in a way that helps the employer consider options. Relevant medical information may address functional restrictions, expected duration, and accommodation needs without automatically requiring disclosure of every diagnostic detail. Keep the request and response organized, including any proposed alternative or request for clarification. If information is unavailable immediately, communicate about when it can be provided. A documented exchange can help show where the process progressed, stalled, or failed to address an identified need.

Assess proposals in relation to the actual barrier. Different arrangements may meet the legal obligation even if only one is preferred, while a superficially convenient proposal may not address the need at all. Keep records of trials, follow-up discussions, and reasons an option did or did not work. If the employer asserts undue hardship, the legal test and supporting evidence need examination. Before resigning, refusing duties, or filing multiple complaints, obtain advice about the relevant employment, union, and human rights processes and the consequences of the step being considered.

Sources

• Ontario Human Rights Commission duty to accommodate disability
• Ontario Human Rights Commission medical information and accommodation

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General Ontario legal information, not legal advice for your matter, and reading it does not create a retainer. Sources checked 15 October 2026: check the current law, forms and dates before you act.

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This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.