RentSafeTO: How Toronto Apartment Tenants Can Get Repairs Done

RentSafeTO is the City of Toronto's program for apartment buildings with three or more storeys and 10 or more units. It sets standards that landlords must meet, on top of the Residential Tenancies Act.

What landlords must do

• Register the building with the City every year.
• Respond to service requests within the timelines the by-law sets, faster for urgent problems.
• Keep a tenant notification board with key information.
• Have plans for pest management, waste and cleaning.
• Keep records of repairs and requests.

Building evaluations

City staff evaluate buildings regularly, and the scores are public. You can look up your building's score.

How to use RentSafeTO

1. Write to your landlord describing the problem, and keep a copy.
2. If it isn't fixed in a reasonable time, call 311 or submit a service request online.
3. An inspector may visit and can issue an order.

Your other options

At the Landlord and Tenant Board, a tenant application about maintenance (T6) can lead to orders for repairs and rent abatement.

Smaller buildings

If your building is too small for RentSafeTO, Toronto's property standards by-law still applies. Call 311.

Sources

• City of Toronto: RentSafeTO
• Residential Tenancies Act, 2006
• City of Toronto: 311

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General Ontario legal information, not legal advice for your matter, and reading it does not create a retainer. Sources checked 15 October 2026: check the current law, forms and dates before you act.

Photos from Pexels: A high-rise apartment building · Apartment mailboxes.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.