Bought a defective product in Ontario

A defective product dispute begins with the purchase terms, what the seller represented, and evidence of the defect. Keep the receipt, warranty, advertisement, photographs, and correspondence. Stop using a product where continued use could worsen damage or create a safety concern.

Ask the seller in writing for a clear proposed remedy. Contract terms, statutory protections, and any manufacturer's warranty can involve different obligations. A store's return policy does not necessarily decide all rights relating to defective goods. Document attempts to resolve the problem and preserve the item if it may be needed as evidence. If loss extends beyond the purchase price, keep records explaining the connection. Choose the appropriate complaint or civil process after reviewing coverage, value, and deadlines.

Describe the defect specifically and distinguish it from dissatisfaction with a feature that was accurately disclosed. Record when the problem first appeared, how the item was used, and any repair or inspection already attempted. Preserve serial numbers and the version of the advertisement available when you bought it. If the seller asks you to return the item, document its condition and delivery carefully. An independent assessment may help in some disputes, but consider its cost in relation to the amount and issue involved.

Identify the remedy you are requesting and why it is appropriate. A replacement, repair, refund, or claim for additional loss can involve different questions. Do not assume a manufacturer's warranty eliminates every obligation of the seller, or that a return policy provides the only available answer. Keep a record of deadlines given for inspection, return, and complaint handling while separately reviewing the legal limitation position. A well-organized file explains what was promised, what failed, how the seller responded, and the amount or practical solution you now seek.

Sources

• Ontario rights under the Consumer Protection Act
• Ontario Sale of Goods Act

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General Ontario legal information, not legal advice for your matter, and reading it does not create a retainer. Sources checked 15 October 2026: check the current law, forms and dates before you act.

Photos from Pexels: Paying with a contactless card at a terminal · Signing a contract with a pen.

This article is general information for people in Ontario, not legal advice. Rules, forms and deadlines change, and every situation is different. Check the current rule or speak to a licensed legal professional before you act.