Canadian Transportation Agency — case assessment
Assessing your case and deadlines before the Canadian Transportation Agency.
What is included
- Reviewing what happened and the rules that apply, such as passenger protection rules or a penalty notice
- Making, or checking, the complaint to the carrier first, where that is expected
- Preparing and filing the complaint with the Canadian Transportation Agency, or the request for review with the Transportation Appeal Tribunal
- Gathering tickets, boarding passes, receipts, notices and correspondence
- Preparing submissions and representing you at the step the service covers
What is not included
- Filing fees, translations, transcripts, professional reports and other disbursements
- A judicial review or appeal in the Federal Court or Federal Court of Appeal, which needs a lawyer
- Later stages, such as a further appeal or extra hearing days, unless agreed in writing
- Attending a hearing when the service covers documents or advice only
Who this service is for
- Air, rail or bus passengers with an unresolved complaint about delays, cancellations, baggage or accessibility
- Persons with disabilities facing barriers in federal transportation
- Pilots, carriers and other licence holders given a penalty or suspension under federal transport laws
Information to have ready
- 1Tickets, booking confirmations and boarding passes
- 2Your complaint to the carrier and its reply
- 3Receipts for expenses caused by the problem
- 4Any notice, penalty or decision from Transport Canada
Frequently asked questions
How much does it cost?
The fee is $250 plus 13% HST ($282.50 in all) for the work described on this page. Court, tribunal or government fees and other disbursements are extra. We confirm the scope and the fee in a written retainer agreement before any work starts.
What happens when I check out?
You book a time for your intake call, then save a card on Stripe's secure page. Nothing is charged today: the card is only charged later, for an invoice for work already done, as your retainer agreement sets out. A licensed paralegal confirms the details, checks for conflicts of interest and, if we can act for you, sends the retainer agreement. Fees paid before the work is done are held in our trust account.
Do I have to complain to the airline first?
Usually, yes. The Canadian Transportation Agency generally expects you to give the carrier a chance to respond before it takes a complaint.
What does the Transportation Appeal Tribunal of Canada do?
It reviews certain enforcement and licensing decisions made under federal transport laws, such as monetary penalties and suspensions.
General information only, not legal advice. NEO Legal Services Professional Corporation is a licensed paralegal firm regulated by the Law Society of Ontario.
Important limitations
- No outcome can be guaranteed; the tribunal or agency decides
- Federal deadlines are strict, and late filings may not be accepted
- Some steps, such as a Federal Court judicial review, are outside a licensed paralegal's scope
- Some federal work may be outside what a licensed paralegal is permitted to do, such as a Federal Court judicial review or a government application that is not part of a tribunal case; before any work starts we confirm that your matter is within that scope, and we can refer anything that is not to an Ontario lawyer.
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