HRTO — services discrimination (store, restaurant, transit)

The fee is $1,250 plus 13% HST ($1,412.50 in all) for the work described on this page. Court, tribunal or government fees and other disbursements are extra. We confirm the scope and the fee in a written retainer agreement before any work starts.

You book a time for your intake call, then save a card on Stripe's secure page. Nothing is charged today: the card is only charged later, for an invoice for work already done, as your retainer agreement sets out. A licensed paralegal confirms the details, checks for conflicts of interest and, if we can act for you, sends the retainer agreement. Fees paid before the work is done are held in our trust account.

No. In Ontario, applications go directly to the Human Rights Tribunal of Ontario; the Ontario Human Rights Commission does not take individual complaints.

The Code protects against discrimination based on listed grounds, such as disability, age, creed, race, sex and family status, in social areas such as employment, housing, services, contracts and vocational associations. A claim usually needs a link between the treatment and a ground.

Reprisal or a threat of reprisal for claiming or enforcing a Code right is itself prohibited and can be raised at the Tribunal.

The Tribunal may order money for injury to dignity, feelings and self-respect, lost wages, and steps such as policy changes or training, depending on the evidence.