Civil Demand Letter
Professional demand letter for civil disputes including contract, negligence, or property damage.
What is included
- Reviewing the facts, documents and what you want to achieve
- Drafting a clear letter setting out your position and a deadline to respond
- Sending the letter in a way that creates a record
- Explaining the possible next steps if there is no response
What is not included
- Court filing fees, searches, reports and other disbursements
- Claims over $50,000, injunctions, boundary or title disputes and other Superior Court of Justice matters, which are referred to a lawyer
- Serious personal injury claims, which usually belong in the Superior Court and are referred to a lawyer
- Enforcing a judgment once it is made, unless your service includes it
- Appeals
Who this service is for
- Someone owed money or a refund
- Consumers who want to cancel a contract or dispute a charge
- Anyone who wants a clear written step before going to court
Information to have ready
- 1Contracts, invoices, receipts and other key documents
- 2Emails, texts and letters with the other side
- 3Photos, reports or other proof of what happened
- 4A short timeline of events with dates
- 5The other side's full name and address
Frequently asked questions
How much does it cost?
The fee is $175 plus 13% HST ($197.75 in all) for the work described on this page. Court, tribunal or government fees and other disbursements are extra. We confirm the scope and the fee in a written retainer agreement before any work starts.
What happens when I check out?
You book a time for your intake call, then save a card on Stripe's secure page. Nothing is charged today: the card is only charged later, for an invoice for work already done, as your retainer agreement sets out. A licensed paralegal confirms the details, checks for conflicts of interest and, if we can act for you, sends the retainer agreement. Fees paid before the work is done are held in our trust account.
Do I have to send a demand letter before suing?
It is not always required, but it is often sensible. It gives the other side a chance to pay or fix the problem and shows the court you tried to resolve things.
Can a letter cancel a contract?
Sometimes. Ontario consumer law gives cooling-off periods and other cancellation rights for some contracts, but the notice usually must be in writing and given within set time limits.
General information only, not legal advice. NEO Legal Services Professional Corporation is a licensed paralegal firm regulated by the Law Society of Ontario.
Important limitations
- No outcome can be guaranteed
- Limited to what a licensed paralegal may do; Superior Court work is referred to a lawyer
- Deadlines, including the limitation period, depend on you acting promptly
- Claims over the Small Claims Court limit of $50,000, serious injury claims, injunctions, disputes over title or boundaries and other matters that must go to the Superior Court of Justice are outside a licensed paralegal's scope, so the firm does only the parts a licensed paralegal is permitted to do and refers the rest to a lawyer.
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