How NEO Legal Services works
Three simple steps from your first message to a resolved matter: a licensed Ontario paralegal, a fixed fee agreed up front, and no hourly billing.
Three steps
What happens, in order.
Tell us your issue
Describe what is happening and upload anything relevant: a notice, a ticket, a claim, a lease, a contract, a letter. You can book a free intake appointment online, send documents for a first review, or call us.
- Book a free 15-minute intake online or by phone
- Upload documents from your phone or computer
- Tell us about any deadline you have been given: we look at time limits first
Get matched
A vetted, Law Society-licensed paralegal reviews your matter and proposes a fixed-fee plan. You see what the work includes, what it costs, and which court or government fees apply, before you decide anything.
- A licensed paralegal reviews your documents and facts
- A fixed-fee plan, so you know the cost before you commit
- If your matter needs a lawyer or another professional, we tell you
Resolve fast
Once you accept the plan, we handle the filings, the hearings and the negotiation on your behalf, and keep you informed along the way.
- Preparing, filing and serving documents, and meeting deadlines
- Representing you at hearings, trials and mediations
- Negotiating settlements for you
- Following your matter online: dashboard, documents, messages and Track Your Case
What you can count on
Each of these has its own page.
Common questions
Is the first step free?
Yes. The 15-minute intake is free and carries no obligation. We tell you whether we can help and, if we can, what it would cost.
Do I need a lawyer?
Not always. Licensed paralegals can represent you in Small Claims Court, before many tribunals such as the Landlord and Tenant Board, and in Provincial Offences and some summary-conviction matters. If your matter falls outside what a paralegal may do, we say so and point you to the right professional.
How will I know what it costs?
You get a fixed-fee plan in writing before you commit. Our fee calculator shows starting prices for most services, and your plan shows the exact fee for your matter.
How do I follow my matter once it starts?
Use Track Your Case on the home page: enter your case number, reference or email, and we email a one-time code to the address on file. After that you can sign in to your dashboard to see documents, updates and messages.
Who do I contact?
Call 647-200-3526 or 888-519-2435, or email ceo@neolegalservices.com.
Talk to a licensed paralegal
Tell us what’s going on. We’ll tell you whether we can help and what it would cost, with no obligation.
Free consultation
Confidential and no obligation.
PIPEDA-compliant