Unsolicited Goods & Services in Ontario

Your Rights Under the Consumer Protection Act

In Ontario, the Consumer Protection Act (CPA) provides clear rules regarding goods or services that you did not request. If a business sends you something you didn't order, you generally have no legal obligation to pay for it or return it.

Key Rules for Unsolicited Goods

• No Payment Required — You are not required to pay for any unsolicited goods or services.
• Right to Keep — You can keep, use, or discard the items as you see fit.
• No Duty to Return — You are not responsible for the cost of shipping the item back to the sender.

What Qualifies as "Unsolicited"?

Goods are considered unsolicited if they are supplied to a consumer who did not request them. This includes:

• Items sent by mail that were never ordered.
• Services performed at your home without your prior consent.
• Substitute goods that are significantly different from what you ordered (unless you agreed to the substitution).