Consumer Protection Rights in Ontario

Key Consumer Rights Under the CPA

• Right to plain language contracts (written, easy to understand)
• Protection from unfair practices — false, misleading, or deceptive representations
• Right to cancel certain contracts within a cooling-off period
• Right to remedies including rescission, refunds, and damages

Cooling-Off Periods

Unfair Practices

The CPA prohibits these common tactics:

• Charging more than the advertised price
• Bait-and-switch advertising
• Using exaggerated or misleading product claims
• Taking advantage of a consumer's inability to protect their interests
• Charging for a service not requested or authorized

Home Renovation Contracts

Contracts for home renovations over $50 must be in writing and include specific information about the work, cost, timeline, and your right to cancel. Verbal agreements or contracts missing required details can be cancelled.

How to Cancel a Contract

1. Send written notice by email, fax, or registered mail to the business.
2. Keep a copy of your cancellation notice and proof of delivery.
3. The business must refund you within 15 days of receiving your cancellation.
4. If no refund is provided, file a complaint with Consumer Protection Ontario or pursue the matter in Small Claims Court.

Filing a Complaint

• Consumer Protection Ontario: 1-800-889-9768
• Small Claims Court: For amounts up to $35,000
• Better Business Bureau: For mediation